Like other IT service providers, CDI Managed Services provides customers across multiple vertical markets with monitoring and remediation services, plus helpdesk and other outsourced IT services. What’s unusual about CDI Managed Services, however, is that the primary contributing factors to its 100% revenue growth over the past two years and 50% projected growth over the next 18 months is from selling and delivering cloud services.
According to John Mamon, Executive VP at CDI Managed Services, there are a couple of things his company does differently than other service providers. “We see limited value in being a cloud broker for other cloud providers,” he says. “Anyone can be a conduit to a public cloud provider’s data center. There’s so much about that experience that’s outside the customer’s and the service provider’s control that it’s hard to add much value to it. We provide hybrid cloud services from our own SSAE16 Type II certified data centers that operate in two separate geographic regions, so that we have full visibility and control over the services we provide to our customers. In fact, by leveraging VMware vCloud Director, we can also extend that visibility and control to our customers by providing them with virtual private data centers in our cloud.”
The second key ingredient to CDI Managed Services’ success was realized after it decided to address its agent-based backup tool, which Mamon says, “included a licensing fee for every agent we loaded on a customer’s server.” Click here to find out the agent-free VM backup solution that not only helped the IT service provider offer a more competitively priced backup and recovery solution, but enabled it to offer a more robust solution at the same time.