Category: Managed Services

18

Feb, 15

How Break-Fix Customers Harm Your Managed Services SLAs

David Pence, Founder, Acumen IT Like many other IT solutions providers, David Pence, founder of Acumen IT, felt the impact of the recession a few years ago. Looking back, Pence says that the upside of this difficult period was the deep business analyses it led to and the important changes that followed, which are driving […]

08

Jan, 15

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Why Now Is The Time To Stop Vertical Market Sprawl

David Pence, CEO, Acumen IT The common rule of thumb in investing is that you should diversify your portfolio with the idea being that as some markets dip others surge and you’ll avoid unnecessary investment risks. Some IT solution providers are finding that this same rule does NOT apply to their businesses — especially when it […]

28

Nov, 14

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A Struggling MSP Finds 247% in New Revenue Growth

Jeff Gilbert found himself in a difficult predicament a couple of years ago. “Hardware margins were shrinking, IT was moving to the cloud, and it was getting harder and harder just to remain flat,” says Gilbert, CEO of Verve Networks, a managed service provider (MSP) specializing in BDR, cloud computing, network care and virtualization. As an Ingram Micro SMB Alliance partner, Gilbert interacted with several other IT […]

26

Nov, 14

Take a Metrics-Based Approach to Managed Services Success

Michael Kraner, CEO,Primary Support Solutions One of the recurring themes we see on CloudTalk as well as channel publications like Business Solutions is the struggle IT solution providers go through when getting into managed services. When I first met Michael Kraner, CEO of  managed services provider Primary Support and co-founder and director of MSP consulting firm MSP CFO, […]

18

Nov, 14

Secrets of a Successful VAR and MSP Merger

Imagine merging your small managed services practice with a larger VAR business and being faced with the prospect of having 45 customers who are used to paying for IT solutions and services only when something breaks. That’s the situation Jason Brunt, CEO of e3 Technical Solutions, found himself in after joining forces with Rick Carpenter, […]

17

Oct, 14

Identify Your Most Profitable Customers, Business Practices

After years of helping customers solve various IT and business problems, it’s easy to become an IT “jack of all trades.” This was the situation break-fix VAR turned MSP Onsupport found itself in 2008 when the recession hit. As new business opportunities became harder to come by, the service provider knew it had to make some difficult […]

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